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| + | This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbill Document Library]. |
| − | __NOTOC__[[Main Page|Home]] > [[Integration]] > [[Business Process Automation & Orchestration]] > [[Hornbill iBridge]] >Freshstatus
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| − | [[File:Freshstatus_logo.png|left|x170px|link=https://www.freshstatus.io/]]
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| − | ==Freshstatus==
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| − | Freshstatus is a cloud based incident and maintenance management solution. The Freshstatus '''[[Cloud Automation]]''' integration operations for Hornbill allow you to manage Incidents and Scheduled Maintenance records in the Freshstatus solution.
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| − | <br /><br />
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| − | '''Freshstatus''' is a [[Hornbill_iBridge#Premium_Integrations|Premium Integration]][[File:Green_Dollar.png|12px|link=https://wiki.hornbill.com/index.php/Hornbill_iBridge#Premium_Integrations|Premium Integration]]
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| − | ==Related Articles==
| + | [[file:hornbill-document-library.png|iBridge Package Reference|link=https://docs.hornbill.com/ibridge-packages/welcome]] |
| − | :* [[Hornbill iBridge]]
| + | [[Category:HDOC]] |
| − | :* [[Hornbill_iBridge#Premium_Integrations|Premium Integrations]] | |
| − | :* [[Hornbill_KeySafe|KeySafe]]
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| − | :* [[Cloud Automation]]
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| − | :* [[Business_Process_Designer|Business Process Designer]]
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| − | :* [[Auto Tasks]]
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| − | :* [[Runbooks]]
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| − | |}
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| − | | |
| − | ==Authentication==
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| − | In order to integrate with Freshstatus, you will first need to configure, and securely store the authentication credentials for the Freshstatus account/s you want to use with the Hornbill platform.
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| − | You can store your '''Freshstatus''' account authentication in '''[[Hornbill_KeySafe|KeySafe]]''', as below.
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| − | ===Storing Credentials===
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| − | [[File:Freshstatus_keysafe.png|400px|right]]
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| − | | |
| − | * In '''[[Administration]]''', navigate to System > Security > KeySafe;
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| − | * Select on '''+''' and select '''Freshstatus'''
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| − | * Give the Freshstatus KeySafe a Title (this is the name / identifier for the Freshstatus API account as you will see it when using the Integration Call node in your business process)
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| − | * Optionally add a description
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| − | * Populate the domain field with the name following the 'Https://' and preceding the '.freshstatus.io' of your Freshstatus url once logged in.
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| − | * Populate the 'Set Secure Property' field with the Freshstatus API Key which can be found/generated by navigating to settings -> account settings -> Your API key
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| − | * Select '''Create Key''' to save
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| − | | |
| − | ===Revoking Access===
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| − | If at any point you wish to revoke the Hornbill platform's access to Freshstatus, just delete the Freshstatus Keysafe key.
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| − | '''NOTE''': This will revoke the rights of any existing Freshstatus Integration Calls in your Business Processes/Custom Buttons/Auto Tasks/Runbooks that are using the revoked Freshstatus account, so you will need to edit these accordingly.
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| − | <br/>
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| − | | |
| − | ==Cloud Automation Operations==
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| − | | |
| − | You can automate the use of the operations listed below using '''[[Cloud Automation|Cloud Automations]]''' from within the '''[[Business_Process_Designer|Business Process Designer]]''', '''[[Auto Tasks]]''', '''[[Custom Buttons]]''' or '''[[Runbooks]]'''.
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| − | | |
| − | * Incidents
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| − | :* Create
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| − | :* Delete
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| − | :* Get
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| − | :* Resolve
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| − | :* Update
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| − | * Scheduled Maintenance
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| − | :* Complete
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| − | :* Create
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| − | :* Delete
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| − | :* Get
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| − | :* Start
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| − | :* Update
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| − | | |
| − | Read more about using the '''[[Integration Call]]''' from the Related Articles section, and learn how to work with input and output parameters for each of the Freshstatus operations.
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| − | | |
| − | [[Category:Integration]] | |
