Difference between revisions of "FAQ:Payments and Refunds"
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| − | + | ==What are Hornbills payment terms?== | |
Hornbills payment terms are strictly 30 days. | Hornbills payment terms are strictly 30 days. | ||
| − | + | ==Can I pay my subscriptions monthly?== | |
Unfortunately not, presently we only offer the ability to make your subscription payments annually in advance. | Unfortunately not, presently we only offer the ability to make your subscription payments annually in advance. | ||
| − | + | ==How do I get a refund in the event of termination?== | |
| − | Should you choose to serve notice to terminate, you will be asked to provide a 'Termination Date' on which we will suspend your Hornbill Instance. As of this point a refund will be calculated based on any unused subscriptions paid in advance and a credit note will be issued to you. | + | Should you choose to serve notice to terminate, you will be asked to provide a 'Termination Date' on which we will suspend your Hornbill Instance. As of this point a refund will be calculated based on any unused subscriptions paid in advance and a credit note will be issued to you and a refund by bank transfer made to your bank account. |
| − | + | ==What should we do if we have a query about an invoice?== | |
Any and all finance related queries or questions should be directed to the Hornbill Accounts Department at Accounts@Hornbill.Com | Any and all finance related queries or questions should be directed to the Hornbill Accounts Department at Accounts@Hornbill.Com | ||
| − | + | ==Are there any applicable taxes?== | |
Yes. All quotes and invoices will be subject to the relevant state taxes and or VAT. | Yes. All quotes and invoices will be subject to the relevant state taxes and or VAT. | ||
Should you have any questions please contact Accounts@Hornbill.Com | Should you have any questions please contact Accounts@Hornbill.Com | ||
Latest revision as of 02:24, 17 January 2018
What are Hornbills payment terms?
Hornbills payment terms are strictly 30 days.
Can I pay my subscriptions monthly?
Unfortunately not, presently we only offer the ability to make your subscription payments annually in advance.
How do I get a refund in the event of termination?
Should you choose to serve notice to terminate, you will be asked to provide a 'Termination Date' on which we will suspend your Hornbill Instance. As of this point a refund will be calculated based on any unused subscriptions paid in advance and a credit note will be issued to you and a refund by bank transfer made to your bank account.
What should we do if we have a query about an invoice?
Any and all finance related queries or questions should be directed to the Hornbill Accounts Department at Accounts@Hornbill.Com
Are there any applicable taxes?
Yes. All quotes and invoices will be subject to the relevant state taxes and or VAT.
Should you have any questions please contact Accounts@Hornbill.Com