Difference between revisions of "Email Action Item"
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Revision as of 13:07, 13 April 2017
Home > Service Manager > Email Action Item
IntroductionThe Email Action within a request enables the sending of emails directly from the request to any recipient that you wish to communicate with regarding that particular request. Email communication sent from a request is captured in the Timeline to help track and view all outbound emails send about that request. |
Related Articles
AdministrationAccess
Email TemplateRecipientsThe adding of the recipients of an email has been designed for flexibility and ease of use.
AttachmentsFor any outgoing email, a user can include attachments as part of the email. By Clicking on the Paper Clip button the file upload is displayed. You can either click on the Upload file button to browse your local file system or you can drag and drop the file into the designated area. The attached files are displayed and each individual file can be removed if it was added in error.
SnippetsSnippets provide the ability to predefine common responses which you want to include in outgoing email content. The use of Snippets ensures that the same response does not need to be typed manually each time, and to ensure a consistent level of response is given by all analysts who use the snippets rather than manually entering responses each time. VisibilityTimeline |