Customer Portal

Home > Service Manager > Self Service

Introduction

Service Manager provides a Self Service capability which allows both users and contacts to ask for help and keep track of progress and updates for any outstanding issue that have been raised. The Service Manager Self Service for users is accessed through the Service Portal. Contacts (External Support) access Self Service through the Customer Portal.

Both the Service Portal and Customer Portal are available in multiple Languages allowing your customers to interact in their native languages.

Both Portals can be customised to include your company logo, background imagery, and corporate colours. All text on the portals can be customised, including default options for your social information (Twitter, Facebook, Linkedin, YouTube). All customisations can be applied through the administration console and done so without the need for any coding. All customisations are guaranteed as Hornbill apply all updates to the Hornbill Service you are subscribed too.

Customising Self Service

Services

Subscribed Services

Customer using the Service and or Customer Portal will only see Services which they are subscribed too.

• When a new Service is configured, the default position is for all customers to be subscribed.
• Manage Subscriptions to Services via the Services administration