Difference between revisions of "Customer Portal"

Revision as of 14:46, 14 July 2015

Introduction

Service Manager provides a Self Service capability which allows both users and contacts to ask for help and keep track of progress and updates for any outstanding issue that have been raised. The Service Manager Self Service for users is access through the Service Portal. Contacts access Self Service through the Customer Portal.

Requests

Reporting an Issue

=== Viewing and Updating an Issue

Services

@@ Line 1: / Line 1: @@
-[[File:Self_Service.png| Self Service]] '''Self Service'''
+__NOTOC__[[Main Page|Home]] > [[Service Manager]] > Self Service
+== Introduction ==
+Service Manager provides a Self Service capability which allows both users and contacts to ask for help and keep track of progress and updates for any outstanding issue that have been raised.  The Service Manager Self Service for users is access through the Service Portal.  Contacts access Self Service through the Customer Portal.
-''Service Manager'' provides a Self Service capability so that Co-workers to ask for help in a structured way from the Service desk without calling or emailing.
-You can launch Self Service using the ring [[File:Self_Service.png| 16px| Self Service]] on the navigation bar.
+== Requests ==
+=== Reporting an Issue ===
+=== Viewing and Updating an Issue
+== Services ==
-Progressive capture is used to gather details about what is wanted and create the relevant request. This is usually an incident or a [[What_are_Service_requests? |service request]].
-Co-workers can also track any requests that have been created for them (by any means).
-== Example ==
-[[File:13_v2._Self_Service.png| 500px| self service]]
 [[Category:Service Manager]]