Difference between revisions of "Customer Feedback"
Jump to navigation
Jump to search
| Line 3: | Line 3: | ||
== Introduction == | == Introduction == | ||
| − | + | To improve on the service you provide to your customers it is important to gather feedback from your customers on the level of service they have experienced when interacting with your teams. This feedback will enable you to highlight where exceptional services is being provided (and reward it), as well as highlight areas in which service could be improved and also if a consistent level of service is being provided overtime. | |
| + | |||
| + | With the Customer feedback feature, you can invite your customers to provide feedback on their requests once the requests are in a closed status. | ||
| + | |||
| + | * Feedback can be requested and provided through the customer and or service portals | ||
| + | * You can include a link in your closure email templates directing customers to where the feedback can be provided | ||
| + | * Feedback can be requested in the form of a simple star rating and or configurable feedback questions | ||
| + | * Feedback can be enabled per request type (Incidents and Services Requests) and per service where it is required. | ||
| + | * Feedback requests can be open ended, or time limited | ||
| + | * Feedback information can be viewed on the related request and or reported against using the reports building and advanced analytics in the admin tool. | ||
Revision as of 09:02, 14 September 2016
Home > Service Manager > Services > Request Configuration > Customer Feedback
Introduction
To improve on the service you provide to your customers it is important to gather feedback from your customers on the level of service they have experienced when interacting with your teams. This feedback will enable you to highlight where exceptional services is being provided (and reward it), as well as highlight areas in which service could be improved and also if a consistent level of service is being provided overtime.
With the Customer feedback feature, you can invite your customers to provide feedback on their requests once the requests are in a closed status.
- Feedback can be requested and provided through the customer and or service portals
- You can include a link in your closure email templates directing customers to where the feedback can be provided
- Feedback can be requested in the form of a simple star rating and or configurable feedback questions
- Feedback can be enabled per request type (Incidents and Services Requests) and per service where it is required.
- Feedback requests can be open ended, or time limited
- Feedback information can be viewed on the related request and or reported against using the reports building and advanced analytics in the admin tool.