Difference between revisions of "Corporate Service Level Agreements"
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| Line 8: | Line 8: | ||
* Service Levels | * Service Levels | ||
* Service Level Targets | * Service Level Targets | ||
| + | * Response Target | ||
| + | * Resolution Target | ||
* Manage Rules | * Manage Rules | ||
Revision as of 20:45, 3 October 2016
Home > Service Manager > Services > Service Level Agreements
Introduction
- Name
- Description
- Work Calendars
- Service Levels
- Service Level Targets
- Response Target
- Resolution Target
- Manage Rules