Difference between revisions of "Contacts"
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[[File:Contact.png]] '''Contact''' | [[File:Contact.png]] '''Contact''' | ||
| − | A Contact is a type of user. A | + | A Contact is a type of user that cannot log in to [[What_is_Hornbill?|Hornbill]]. A contact can still request service, and report Incidents, using the Customer Community Portal, but doesn't have the ability to collaborate within [[What_is_Hornbill_ITSM? | Hornbill]] as a [[What_are_Co-Workers? | Co-worker]] would be able to. |
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| + | A contact could be a non-collaborating person in your organisation, or an individual in one of your customer’s [[What_are_Organisations? |organisations]]. | ||
Revision as of 14:21, 17 March 2014
Contact
A Contact is a type of user that cannot log in to Hornbill. A contact can still request service, and report Incidents, using the Customer Community Portal, but doesn't have the ability to collaborate within Hornbill as a Co-worker would be able to.
A contact could be a non-collaborating person in your organisation, or an individual in one of your customer’s organisations.