Difference between revisions of "Contacts"
Jump to navigation
Jump to search
m (Jamesa moved page What are Contacts? to Contacts) |
|
(No difference)
|
Revision as of 14:23, 22 January 2015
A Contact is a type of user that does not Collaborate within Hornbill as a Co-worker would be able to but you can choose to allow them access to certain resources. A contact could be a non-collaborating person in your organisation, or an individual in one of your customer’s organisations.
For example (if using Service Manager), a Contact can report and track Incidents and Service requests, by calling or emailing the Service Desk , or report an Incident against a Service via Guest Access.