Difference between revisions of "Contacts"
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A Contact is a type of user that does not Collaborate within Hornbill as a [[What_are_Co-Workers? | Co-worker]] would be able to but you can choose to allow them access to certain resources. A contact could be a non-collaborating person in your organisation, or an individual in one of your customer’s [[What_are_Organisations? |organisations]]. | A Contact is a type of user that does not Collaborate within Hornbill as a [[What_are_Co-Workers? | Co-worker]] would be able to but you can choose to allow them access to certain resources. A contact could be a non-collaborating person in your organisation, or an individual in one of your customer’s [[What_are_Organisations? |organisations]]. | ||
| − | For example (if using [[What_is_Service_Manager? |Service Manager]]), a | + | For example (if using [[What_is_Service_Manager? |Service Manager]]), a Contact can report and track [[What_are_Incidents? |Incidents]] and [[What_are_Service_requests? |Service requests]], by calling or emailing the Service Desk , or via [[What_is_Guest_Access_to_Hornbill? |''Guest Access'']]. |
Revision as of 11:01, 2 July 2014
Contacts
A Contact is a type of user that does not Collaborate within Hornbill as a Co-worker would be able to but you can choose to allow them access to certain resources. A contact could be a non-collaborating person in your organisation, or an individual in one of your customer’s organisations.
For example (if using Service Manager), a Contact can report and track Incidents and Service requests, by calling or emailing the Service Desk , or via Guest Access.