Difference between revisions of "Contacts"
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[[File:Contact.png]] '''Contacts''' | [[File:Contact.png]] '''Contacts''' | ||
− | A Contact is a type of user that does not Collaborate within Hornbill as a [[What_are_Co-Workers? | Co-worker]] would be able to but you can choose to allow them access to certain resources. A contact | + | A Contact is a type of user that does not Collaborate within Hornbill as a [[What_are_Co-Workers? | Co-worker]] would be able to but you can choose to allow them access to certain resources. A contact could be a non-collaborating person in your organisation, or an individual in one of your customer’s [[What_are_Organisations? |organisations]]. |
− | + | For example a contact can report and track Incidents and Service requests, by calling or emailing the Service Desk (if using [[What_is_Service_Manager? |Service Manager]]), or via [[What_is_Guest_Access_to_Hornbill? |''Guest Access'']]. |
Revision as of 10:58, 2 July 2014
A Contact is a type of user that does not Collaborate within Hornbill as a Co-worker would be able to but you can choose to allow them access to certain resources. A contact could be a non-collaborating person in your organisation, or an individual in one of your customer’s organisations.
For example a contact can report and track Incidents and Service requests, by calling or emailing the Service Desk (if using Service Manager), or via Guest Access.