Difference between revisions of "Contacts"
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[[File:Contact.png]] '''Contacts''' | [[File:Contact.png]] '''Contacts''' | ||
| − | A Contact is a type of user that does not Collaborate within Hornbill as a [[What_are_Co-Workers? | Co-worker]] would be able to but you can choose to allow them access to certain resources. A contact can request service, report and track Incidents and Service requests, by calling or emailing the Service Desk or via the [[What_is_Guest_Access_to_Hornbill? |''Guest Access'']]. | + | A Contact is a type of user that does not Collaborate within Hornbill as a [[What_are_Co-Workers? | Co-worker]] would be able to but you can choose to allow them access to certain resources. A contact can request service, report and track Incidents and Service requests, by calling or emailing the Service Desk (if using [[What_is_Service_Manager? |Service Manager]]), or via the [[What_is_Guest_Access_to_Hornbill? |''Guest Access'']]. |
A contact could be a non-collaborating person in your organisation, or an individual in one of your customer’s [[What_are_Organisations? |organisations]]. | A contact could be a non-collaborating person in your organisation, or an individual in one of your customer’s [[What_are_Organisations? |organisations]]. | ||
Revision as of 10:55, 2 July 2014
Contacts
A Contact is a type of user that does not Collaborate within Hornbill as a Co-worker would be able to but you can choose to allow them access to certain resources. A contact can request service, report and track Incidents and Service requests, by calling or emailing the Service Desk (if using Service Manager), or via the Guest Access.
A contact could be a non-collaborating person in your organisation, or an individual in one of your customer’s organisations.