Configuration Items

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Introduction Configuration Manager is a repository / data warehouse for information technology (IT) installations. It holds data relating to a collection of IT entities (commonly referred to as configuration items (CI)), as well as descriptive relationships between such entities. A Configuration Item may be: A physical entity, such as an Asset (Server, Switch etc), a User, Request or Document A logical entity such as an Asset (instance of a database) Conceptual, such as a Service Regardless of the Configuration Item type it is important to understand and manage their attributes and understand the relationships and dependancies between them. For Example if a database instance get's corrupted, this may affect the ERP service and prevent orders from being processed and directly affect the efficiency and productiveness of a businesses employees.

Related Articles Configuration Items List Configuration Item Explorer Administration Service Assets

Features

Configuration Manager allows you to view relationships between Configuration Items via it's graphical Configuration Item Explorer. Configuration Items which can be viewedand the relationships between them include:

• Assets
• Services
• Requests
• Users
• Documents

You can launch the Explorer from the following Configuration Item views:

• Configuration Manager List
• Asset records
• Service records
• Request records