Configuration Items

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Introduction Configuration Manager is a repository / data warehouse for information technology (IT) installations. It holds data relating to a collection of IT entities (commonly referred to as configuration items (CI)), as well as descriptive relationships between such entities. A Configuration Item may be: A physical entity, such as an Asset (Server, Switch etc), a User, Request or Document A logical entity such as an Asset (instance of a database) Conceptual, such as a Service Regardless of the Configuration Item type it is important to understand and manage their attributes and understand the relationships and dependancies between them. For Example if a database instance get's corrupted, this may affect the ERP service and prevent orders from being processed and directly affect the efficiency and productiveness of a businesses employees.

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