Difference between revisions of "Cancel Action Item"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/cancel-action/ Hornbill Document Library]. | ||
| + | [[file:hornbill-document-library.png|Cancel Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/cancel-action/]] | ||
| + | <!-- | ||
| + | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
| + | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > Cancel Action Item | ||
| + | </div> | ||
| + | {|style="width: 100%" | ||
| + | |- valign="top" | ||
| + | |style="width:73%"| | ||
| + | ==Introduction== | ||
| + | The Cancel Action within a request provides the facility to cancel the request. | ||
| + | |style="width:5%"| | ||
| + | | | ||
| + | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | ||
| − | request_cancel_Action_item.png | + | == Related Articles == |
| + | :* [[Service_Manager_Business_Process_Workflow#Access_Control|Access Control]] | ||
| + | |} | ||
| + | |||
| + | |||
| + | [[File:request_cancel_Action_item.png|right|400px]] | ||
| + | |||
| + | === Cancellation Reasons === | ||
| + | |||
| + | A number of default cancellation reasons are provided, and one needs to be chosen and a supporting description provided before the request can be cancelled. | ||
| + | |||
| + | Cancellation reasons: | ||
| + | |||
| + | * Created in error | ||
| + | * Duplicate | ||
| + | * Not needed | ||
| + | * Other | ||
| + | |||
| + | === Roles === | ||
| + | |||
| + | Only users with the appropriate '''Cancel''' application right will see the option to cancel a request. By default this includes the following roles: | ||
| + | |||
| + | * Incident Management Full Access (can cancel Incidents) | ||
| + | * Problem Management Full Access (can cancel Problems and Known Errors) | ||
| + | * Change Management Full Access (can cancel Change requests) | ||
| + | * Release Management Full Access (can cancel Releases) | ||
| + | * Service Desk Admin (can cancel all request types) | ||
| + | |||
| + | === System Settings === | ||
| + | |||
| + | The following system settings can be managed by your system administrator to control the behaviour once a request has been cancelled. These settings are available in the admin console: '''Home > Service Manager > Application Settings''' | ||
| + | |||
| + | * '''webapp.view.ITSM.serviceDesk.requests.cancel.cancelRelatedActivities''' - This will cancel related activities when a request is cancelled | ||
| + | |||
| + | * '''guest.app.requests.notification.notificationType.cancelTeam''' - Notification type for the team that a cancelled request is assigned to | ||
| + | |||
| + | * '''guest.app.requests.notification.notificationType.cancel''' - Notification type for the owner that a cancelled request is assigned to | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 18:18, 10 April 2024
This document can now be found at its new location in the Hornbill Document Library.
