Attachment Action Item

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Introduction

The Attach Action enables the manual adding of one or multiple attachments to the request.

Related Articles

Request atach Action item.png

Adding Attachments

One or multiple attachments can be added to a request through either dragging and dropping the files into the file box, or using the Select Files option to browse to find and then select the files you wish to attach

System Settings

Restrictions can be applied to both the type of files which you want to allow to be uploaded, and the maximum size of any individual attachments which are being added.

Home > System > Setting > Advanced

  • communications.maxfileUploadSize - Sets the maximum size (in bytes) of a file upload

- 1000000 (default)

  • security.fileUploadRestriction.webdav.types - This is a semicolon(;) separated list of the restricted file extensions (without the dots(.)) for file upload to WebDAV. Wildcards are not supported!

- exe;bat;cmd;js;vbs (default)

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