Difference between revisions of "Attachment Action Item"
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=== Comments and file Descriptions === | === Comments and file Descriptions === | ||
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Once your files have been added to the attach action, you can provide a '''Comment''' which will be visible on the timeline of the request, which can be used to help explain why the attachments have been added. You also have the option to add a short '''Description''' to each of the files you are adding which may help better explain what they are, or their purpose. This description will be visible against each attachment in the Attachment section of the request, which will be visible to both the analysts and customers depending on the visibility level applied when uploading the files. | Once your files have been added to the attach action, you can provide a '''Comment''' which will be visible on the timeline of the request, which can be used to help explain why the attachments have been added. You also have the option to add a short '''Description''' to each of the files you are adding which may help better explain what they are, or their purpose. This description will be visible against each attachment in the Attachment section of the request, which will be visible to both the analysts and customers depending on the visibility level applied when uploading the files. | ||
Revision as of 07:30, 13 April 2017
Home > Service Manager > Attachment Action item
IntroductionThe Attach Action enables the manual adding of one or multiple attachments to the request. |
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Adding Attachments
One or multiple attachments can be added to a request through either dragging and dropping the files into the file box, or using the Select Files option to browse to find and then select the files you wish to attach
Comments and file Descriptions
Once your files have been added to the attach action, you can provide a Comment which will be visible on the timeline of the request, which can be used to help explain why the attachments have been added. You also have the option to add a short Description to each of the files you are adding which may help better explain what they are, or their purpose. This description will be visible against each attachment in the Attachment section of the request, which will be visible to both the analysts and customers depending on the visibility level applied when uploading the files.
Visibility
System Settings
Restrictions can be applied to both the type of files which you want to allow to be uploaded, and the maximum size of any individual attachments which are being added. These can be managed by your administrator through the admin console: Home > System > Setting > Advanced
- communications.maxfileUploadSize - Sets the maximum size (in bytes) of a file upload
- 1000000 (default)
- security.fileUploadRestriction.webdav.types - This is a semicolon(;) separated list of the restricted file extensions (without the dots(.)) for file upload to WebDAV. Wildcards are not supported!
- exe;bat;cmd;js;vbs (default)