Difference between revisions of "Attachment Action Item"

Revision as of 07:21, 13 April 2017

Home > Service Manager > Attachment Action item

The Attach Action enables the manual adding of one or multiple attachments to the request.

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 ==Introduction==
-The Attach Action enables the manual adding of one or multiple files to the request.
+The Attach Action enables the manual adding of one or multiple attachments to the request.
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 [[File:request_atach_Action_item.png|right|400px]]
+=== Adding Attachments ===
+One or multiple attachments can be added to a request through either dragging and dropping the files into the '''file''' box, or using the '''Select Files''' option to browse to find and then select the files you wish to attach
+=== System Settings ===
+Restrictions can be applied to both the type of files which you want to allow to be uploaded, and the maximum size of any individual attachments which are being added.
+Home > System > Setting > Advanced
+* '''communications.maxfileUploadSize''' - Sets the maximum size (in bytes) of a file upload
+- 1000000 (default)
+* '''security.fileUploadRestriction.webdav.types'''  - This is a semicolon(;) separated list of the restricted file extensions (without the dots(.)) for file upload to WebDAV. Wildcards are not supported!
+- exe;bat;cmd;js;vbs (default)