Asset Management
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Introduction
Asset Management involves the capturing and detailing of information of the assets within your Organization. This includes tracking the ownership, costs, relationships, and life cycle of assets to support the strategic decision making for the IT environment.
Asset Management facilitates the recording of detailed hardware and software inventory information which can be used to assist IT with supporting the users of the assets and for making decisions about hardware and software purchases and redistribution.
The Assets in the Asset Management forms the foundation of a Configuration Management Database (CMDB). Assets can be used as part of Incident, Problem, and Change processes to assist in incident classification, impact analysts and change planning.
To access the Asset Management capability of Hornbill Service Manager, your User Account must have one of the following roles associated.
- Asset Management User - This role is for an Asset Management User. It includes rights to define new and edit individual Assets as well as being able to add detailed Asset information.
- Asset Management Admin - This role is for an Asset Management Administrator and as well as providing all the capability of the Asset Management User role, it includes additional rights to define new and edit existing Asset Types.