Asset Management
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IT Asset Management involves the monitoring of assets through the different stages of their life cycle. This includes tracking the performance, costs, and relationships of assets to support the strategic decision making for the IT environment.
IT Asset Management facilitates the recording of detailed hardware and software inventory information which can be used to assist IT with supporting the users of the assets and for making decisions about hardware and software purchases and redistribution.
The Assets in the IT Asset Management forms the foundation of a Configuration Management Database (CMDB). Assets can be used as part of Incident, Problem, and Change processes to assist in incident classification, impact analysts and change planning.
Service Manager Asset Overview
Currently, the Hornbill Service Manager asset structure can be considered as in the following diagram:
At the top of the hierarchy are the pre-defined asset classes: Computer, Computer Peripheral, Mobile Device, Network Device, Printer, Software, Telecoms. The Asset Classes are predefined and cannot be modified in any way. The asset Class is an important consideration when creating a new Asset Type, as the Class chosen will dictate which attributes are available to populate when adding your individual Assets beneath an Asset Type.
- Asset Types
- Assets
- Asset Dashboard
- My Assets