Configuration Items
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IntroductionConfiguration Manager is a repository / data warehouse for information technology (IT) installations. It holds data relating to a collection of IT entities (commonly referred to as configuration items (CI)), as well as descriptive relationships between such entities. A Configuration Item may be:
Regardless of the Configuration Item type it is important to understand and manage their attributes and understand the relationships and dependancies between them. For Example if a database instance get's corrupted, this may affect the ERP service and prevent orders from being processed and directly affect the efficiency and productiveness of a businesses employees. |
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Features
Configuration Manager allows you to view relationships between Configuration Items via it's graphical Configuration Item Explorer. Configuration Items which can be viewed, and the relationships between them include:
- Assets
- Services
- Requests
- Users
- Documents
You can launch the Explorer from the following Configuration Item views:
- Configuration Manager List
- Asset records
- Service records
- Request records