Service Manager Mailbox Plug-in
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Introduction
Emails can be a common way for customers and users to report issues. These can be received in Shared Mailboxes and using the Service Manager Email Plug-in you are able to either raise a new request or update an existing request. These options on the email will only be visible to those with access to Service Manager.
Raise a Request
Update a Request
Settings
- Default progressive capture
- RegEx patterns
- com.hornbill.servicemanager.regex.incident.id
- com.hornbill.servicemanager.regex.serviceRequest.id
- com.hornbill.servicemanager.regex.problem.id
- com.hornbill.servicemanager.regex.knownError.id
- com.hornbill.servicemanager.regex.changeRequest.id