User contributions for Danielr
Jump to navigation
Jump to search
19 October 2015
- 19:3619:36, 19 October 2015 diff hist +52 N File:New Organisation Form.png Complete the form with the details of your new Group current
- 19:3019:30, 19 October 2015 diff hist 0 N File:Start Creating My Org Structure.png No edit summary current
- 19:1619:16, 19 October 2015 diff hist +294 Organisation No edit summary
- 19:0219:02, 19 October 2015 diff hist +1,437 Organisation No edit summary
- 18:4218:42, 19 October 2015 diff hist +676 Organisation No edit summary
7 October 2015
- 14:5914:59, 7 October 2015 diff hist +30 N File:SM Escalations Add to Board.PNG Add to board Escalation Action current
- 14:5914:59, 7 October 2015 diff hist +24 N File:SM Escalations Assign.PNG Assign Escalation Action current
- 14:5814:58, 7 October 2015 diff hist +31 N File:SM Escalations Send Reminder.PNG Send Reminder Escalation Action current
- 14:5814:58, 7 October 2015 diff hist +32 N File:SM Escalations Configure.PNG Configuring an Escalation Action current
2 October 2015
- 15:5415:54, 2 October 2015 diff hist +38 N File:SM Service Levels Create Response.png Creating a Service Level Response Time current
- 15:3715:37, 2 October 2015 diff hist 0 N File:SM Service Levels main.png No edit summary current
29 September 2015
- 11:0911:09, 29 September 2015 diff hist 0 m Practical Advice for Configuring your Hornbill Portals Danielr moved page Practical Advice for Configuring your Guest Access to Practical Advice for Configuring your Hornbill Portals: Guest Access is being retired to make way for the Service and Customer Portals
- 11:0611:06, 29 September 2015 diff hist +176 Practical Advice for Configuring your Hornbill Portals No edit summary
28 September 2015
- 11:3511:35, 28 September 2015 diff hist +931 Service Manager Priorities No edit summary
- 11:3411:34, 28 September 2015 diff hist 0 File:SM Move Priority.png Danielr uploaded a new version of "File:SM Move Priority.png" current
- 11:2711:27, 28 September 2015 diff hist +56 N File:SM Move Priority.png Hovering over a Priority will cause the cursor to change
- 11:1211:12, 28 September 2015 diff hist +23 N File:SM Create New Priority.png Creating a New Priority current
- 10:5310:53, 28 September 2015 diff hist +38 N File:SM Add New Priority.png Click to begin creating a new priority current
- 10:5310:53, 28 September 2015 diff hist +22 N File:SM Create Priority.png Create Priority Pop Up current
- 10:4010:40, 28 September 2015 diff hist +36 N File:SM menu icon.PNG Service Manager Navigation Menu Icon current
11 September 2015
- 15:1515:15, 11 September 2015 diff hist +5 Progressive Capture Workflow No edit summary
- 14:5414:54, 11 September 2015 diff hist +7 Progressive Capture Workflow No edit summary
- 14:5214:52, 11 September 2015 diff hist +325 Progressive Capture Workflow No edit summary
- 14:4214:42, 11 September 2015 diff hist +90 N File:ProCap Application Settings.PNG Shows the Progressive Capture Service Manager settings located in Hornbill Administration. current
- 14:4114:41, 11 September 2015 diff hist +204 N File:ProCap Initiation via the User App.png This image details the buttons that can be used to raise a new request within Hornbill service Manager, and identifies the Application string where the Progressive Capture flow to be invoked is specified. current
30 August 2015
- 22:5922:59, 30 August 2015 diff hist 0 Asset Management No edit summary
- 22:5322:53, 30 August 2015 diff hist +11 Asset Management No edit summary
- 22:4122:41, 30 August 2015 diff hist +5 Asset Types No edit summary
- 22:4122:41, 30 August 2015 diff hist +95 Asset Types No edit summary
- 22:3722:37, 30 August 2015 diff hist +426 Asset Types No edit summary
- 22:3422:34, 30 August 2015 diff hist +80 N File:Default Asset Types 1.PNG Hornbill Service Manager comes with a range of Asset Types configured by default current
- 21:2421:24, 30 August 2015 diff hist −2 Asset Types No edit summary
- 21:2421:24, 30 August 2015 diff hist +200 Asset Types No edit summary
- 21:1821:18, 30 August 2015 diff hist +243 Asset Types →Deleting an Asset Type
- 21:1721:17, 30 August 2015 diff hist +67 N File:Deleting an Existing Asset Type.PNG The Trash Can Icon appears to the right of the Asset Type on hover. current
- 21:1221:12, 30 August 2015 diff hist −102 Asset Types No edit summary
- 21:0921:09, 30 August 2015 diff hist +15 Asset Types No edit summary
- 20:5220:52, 30 August 2015 diff hist +6 Asset Types No edit summary
- 20:5220:52, 30 August 2015 diff hist −27 Asset Types No edit summary
- 20:5120:51, 30 August 2015 diff hist +167 Asset Types No edit summary
- 20:3120:31, 30 August 2015 diff hist +711 Asset Types →Adding Types
- 20:2220:22, 30 August 2015 diff hist +72 N File:Asset Type Properties Attribute Settings 1.PNG There are two settings against each attribute; "Visible" and "Mandatory" current
- 20:1420:14, 30 August 2015 diff hist +1 Asset Types →Adding Types
- 20:1420:14, 30 August 2015 diff hist +947 Asset Types →Adding Types
- 20:1220:12, 30 August 2015 diff hist +152 N File:Creating a New Asset Type 2.PNG General Properties are common to all Asset Types. The Additional properties are specific to the Asset Class specified when creating your New Asset Type. current
- 19:5219:52, 30 August 2015 diff hist +77 N File:New Asset Type Button.PNG Click on the "+ New Asset Type" button to begin creating your New Asset Type. current
- 19:5119:51, 30 August 2015 diff hist +131 N File:Creating a New Asset Type 1.PNG The first step in creating a new Asset Type is to select an Asset Class and specify the name and description of the new Asset Type. current
- 19:3719:37, 30 August 2015 diff hist −40 Asset Management →Service Manager Asset Overview
- 19:3319:33, 30 August 2015 diff hist +578 Asset Management →Service Manager Asset Overview
- 18:5618:56, 30 August 2015 diff hist +712 Asset Management No edit summary