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| | This document can now be found at its new location in the [https://docs.hornbill.com/ibridge-packages/welcome Hornbill Document Library]. |
| __NOTOC__[[Main Page|Home]] > [[Integration]] > [[Business Process Automation & Orchestration]] > [[Hornbill iBridge]] > Freshservice
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| [[File:Freshservice-square.png|left|x170px|link=https://www.freshservice.com/]]
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| ==Freshservice==
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| Freshservice is a helpdesk ticketing system. The Hornbill '''[[Cloud Automation]]''' integrations with Freshdesk enable the management of Freshservice tickets via Hornbill workflows.
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| <br /><br />
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| '''Freshservice''' is a [[Hornbill_iBridge#Premium_Integrations|Premium Integration]][[File:Green_Dollar.png|12px|link=https://wiki.hornbill.com/index.php/Hornbill_iBridge#Premium_Integrations|Premium Integration]]
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| ==Related Articles==
| | [[file:hornbill-document-library.png|iBridge Package Reference|link=https://docs.hornbill.com/ibridge-packages/welcome]] |
| :* [[Hornbill iBridge]]
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| :* [[Hornbill_iBridge#Premium_Integrations|Premium Integrations]] | |
| :* [[Hornbill_KeySafe|KeySafe]]
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| :* [[Cloud Automation]]
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| :* [[Business_Process_Designer|Business Process Designer]]
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| :* [[Auto Tasks]]
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| :* [[Runbooks]]
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| |}
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| ==Authentication==
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| In order to integrate with Freshservice, you will first need to configure, and securely store the authentication credentials for the Freshservice account/s you want to use with the Hornbill platform.
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| You can store your '''Freshservice''' account authentication in '''[[Hornbill_KeySafe|KeySafe]]''', as below.
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| ===Storing Credentials===
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| [[File:Freshservice_keysafe.png|400px|right]]
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| * In '''[[Administration]]''', navigate to System > Security > KeySafe;
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| * Select on '''+''' and select '''Freshservice'''
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| * Give the Freshservice Keysafe key a Title (this is the name / identifier for the Freshservice account as you will see it when using the Integration Call node in your business process)
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| * Optionally add a description
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| * Populate the Domain with your Freshservice account domain, which can be found in your Freshservice URL as so: https://yourdomain.freshservice.com
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| * Populate the API Key field with the API key from your user account that Hornbill will be performing the operations as
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| * Select '''Create Key''' to save
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| ===Revoking Access===
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| If at any point you wish to revoke the Hornbill platform's access to Freshservice, just delete the Freshservice Keysafe key.
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| '''NOTE''': This will revoke the rights of any existing Freshservice Integration Calls in your Business Processes/Custom Buttons/Auto Tasks/Runbooks that are using the revoked Freshservice account, so you will need to edit these accordingly.
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| <br/>
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| ==Cloud Automation Operations==
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| You can automate the use of the operations listed below using '''[[Cloud Automation|Cloud Automations]]''' from within the '''[[Business_Process_Designer|Business Process Designer]]''', '''[[Auto Tasks]]''', '''[[Custom Buttons]]''' or '''[[Runbooks]]'''.
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| * Freshservice
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| :* Create Ticket - DEPRECATED - use Tickets > Create as below
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| :* Tickets
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| ::* Add Note
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| ::* Add Task
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| ::* Create
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| ::* Delete
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| ::* Get
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| ::* Restore
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| ::* Update
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| Read more about using the '''[[Integration Call]]''' from the Related Articles section, and learn how to work with input and output parameters for each of the Freshservice operations.
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| [[Category:Integration]]
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