Solutions Action Item: Difference between revisions
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__NOTOC__[[Main Page|Home]] > [[Service Manager]] > Incident Requests | |||
==Introduction== | ==Introduction== | ||
The Solutions option on an Incident identifies possible solutions to that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available. | The Solutions option on an Incident identifies possible solutions to that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available. | ||
Revision as of 15:51, 27 January 2016
Home > Service Manager > Incident Requests
Introduction
The Solutions option on an Incident identifies possible solutions to that particular incident. The solutions icon is dynamic and is only displayed when a potential solution is available.
- Accepting a solution
- Not the solution
- Resolve using a solution