Progressive Capture Workflow: Difference between revisions
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Progressive capture is a new and simple way to improve the way that [[What_are_Requests? |requests]] are handled. [[What_is_Service_Manager? |''Service manager'']] uses progressive capture to more effectively handle incoming requests so that they can follow the appropriate process… having first gathered the required information. This is done by one or more forms (TBC) that collect the relevant information needed in the order required. You can modify the supplied request form to progressively capture the data you need for your processes. | Progressive capture is a new and simple way to improve the way that [[What_are_Requests? |requests]] are handled. [[What_is_Service_Manager? |''Service manager'']] uses progressive capture to more effectively handle incoming requests so that they can follow the appropriate process… having first gathered the required information. Progressive capture is primarily used as the first part of your [[What_are_Incidents? |Incident]] or Request fulfilment process. | ||
This is done by one or more forms (TBC) that collect the relevant information needed in the order required. You can modify the supplied request form to progressively capture the data you need for your processes. |
Revision as of 18:33, 27 March 2014
Progressive capture is a new and simple way to improve the way that requests are handled. Service manager uses progressive capture to more effectively handle incoming requests so that they can follow the appropriate process… having first gathered the required information. Progressive capture is primarily used as the first part of your Incident or Request fulfilment process.
This is done by one or more forms (TBC) that collect the relevant information needed in the order required. You can modify the supplied request form to progressively capture the data you need for your processes.