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This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/cancel-action/ Hornbill Document Library]. | |||
[[file:hornbill-document-library.png|Cancel Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/cancel-action/]] | |||
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==Introduction== | |||
The Cancel Action within a request provides the facility to cancel the request. | |||
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request_cancel_Action_item.png | == Related Articles == | ||
:* [[Service_Manager_Business_Process_Workflow#Access_Control|Access Control]] | |||
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[[File:request_cancel_Action_item.png|right|400px]] | |||
=== Cancellation Reasons === | |||
A number of default cancellation reasons are provided, and one needs to be chosen and a supporting description provided before the request can be cancelled. | |||
Cancellation reasons: | |||
* Created in error | |||
* Duplicate | |||
* Not needed | |||
* Other | |||
=== Roles === | |||
Only users with the appropriate '''Cancel''' application right will see the option to cancel a request. By default this includes the following roles: | |||
* Incident Management Full Access (can cancel Incidents) | |||
* Problem Management Full Access (can cancel Problems and Known Errors) | |||
* Change Management Full Access (can cancel Change requests) | |||
* Release Management Full Access (can cancel Releases) | |||
* Service Desk Admin (can cancel all request types) | |||
=== System Settings === | |||
The following system settings can be managed by your system administrator to control the behaviour once a request has been cancelled. These settings are available in the admin console: '''Home > Service Manager > Application Settings''' | |||
* '''webapp.view.ITSM.serviceDesk.requests.cancel.cancelRelatedActivities''' - This will cancel related activities when a request is cancelled | |||
* '''guest.app.requests.notification.notificationType.cancelTeam''' - Notification type for the team that a cancelled request is assigned to | |||
* '''guest.app.requests.notification.notificationType.cancel''' - Notification type for the owner that a cancelled request is assigned to | |||
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Latest revision as of 18:18, 10 April 2024
This document can now be found at its new location in the Hornbill Document Library.
