Difference between revisions of "Managing Request Catalog Visibility"
Jump to navigation
Jump to search
(Created page with "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Service Manager > [[Service Portfoli...") |
|||
| (5 intermediate revisions by one other user not shown) | |||
| Line 1: | Line 1: | ||
| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/request-catalog#request-catalog-visibility Hornbill Document Library]. | ||
| + | |||
| + | [[file:hornbill-document-library.png|Request Catalog Visibility |link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/request-catalog#request-catalog-visibility]] | ||
| + | <!-- | ||
| + | |||
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Portfolio]] > [[Services Request Configuration]] > [[Request Catalog]] > Manage Request Catalog Visibility | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Portfolio]] > [[Services Request Configuration]] > [[Request Catalog]] > Manage Request Catalog Visibility | ||
| Line 6: | Line 11: | ||
|style="width:73%"| | |style="width:73%"| | ||
==Introduction== | ==Introduction== | ||
| − | Manage which service subscribers will have visibility of individual catalog items, by default all catalog items are visible to all service subscribers. | + | Manage which service subscribers will have visibility of individual catalog items, by default all catalog items are visible to all service subscribers. Visibility applies to both the Service and Customer Portals as well as which catalog items are visible for the user in the user app when agents are raising requests via progressive capture. |
|style="width:5%"| | |style="width:5%"| | ||
| Line 13: | Line 18: | ||
== Related Articles == | == Related Articles == | ||
| − | + | :* [[Subscribers|Service Subscribers]] | |
|} | |} | ||
| + | <br> | ||
| + | ==Configuring Visibility== | ||
[[File:Catalog_Items_Manage_Visibility.png|right|400px]] | [[File:Catalog_Items_Manage_Visibility.png|right|400px]] | ||
| − | |||
| − | |||
| − | |||
Against each catalog item select the '''Manage Catalog Visibility''' icon. This will present a list of all the subscribed users of the service. | Against each catalog item select the '''Manage Catalog Visibility''' icon. This will present a list of all the subscribed users of the service. | ||
* By default all subscribed users will have visibility of all catalog items | * By default all subscribed users will have visibility of all catalog items | ||
| Line 27: | Line 31: | ||
To remove a users or groups visibility to a catalog item, simple toggle their visibility setting from '''Included''' to '''Excluded''' | To remove a users or groups visibility to a catalog item, simple toggle their visibility setting from '''Included''' to '''Excluded''' | ||
| − | + | '''Exclude All''' | |
Choose this option to exclude all subscirbed users of the service from viewing a catalog item | Choose this option to exclude all subscirbed users of the service from viewing a catalog item | ||
| Line 35: | Line 39: | ||
Choose this option to include all subscribed users of the service to view a catalog item | Choose this option to include all subscribed users of the service to view a catalog item | ||
| − | + | ==Use Case Example== | |
If you have a requirement to in exclude one or multiple users from viewing a catalog item, but they are not '''directly''' subscribed to the service, but are subscribed via a group subscription, then you will first need to subscribe them to the service as an individual and then '''include''' or '''exclude''' them individually from within the '''Subscribers' List''' for the relevant catalog item. | If you have a requirement to in exclude one or multiple users from viewing a catalog item, but they are not '''directly''' subscribed to the service, but are subscribed via a group subscription, then you will first need to subscribe them to the service as an individual and then '''include''' or '''exclude''' them individually from within the '''Subscribers' List''' for the relevant catalog item. | ||
| − | + | ==List Filters== | |
* Filter - Search for a specific user or grouping | * Filter - Search for a specific user or grouping | ||
| Line 50: | Line 54: | ||
Combine any of the above filters and search options to manage the displayed list of service subscribers. | Combine any of the above filters and search options to manage the displayed list of service subscribers. | ||
| − | + | --> | |
| − | + | [[Category:HDOC]] | |
| − | |||
| − | |||
| − | [[Category: | ||
Latest revision as of 23:38, 3 May 2024
This document can now be found at its new location in the Hornbill Document Library.
