Service Manager Config: Difference between revisions

From Hornbill
Jump to navigation Jump to search
(Created page with "{{Bluebanner|Home > Administration > Service Manager|Index}} {|style="width: ...")
 
No edit summary
 
(47 intermediate revisions by the same user not shown)
Line 1: Line 1:
{{Bluebanner|[[Main Page|Home]] > [[Administration]] > [[Service Manager Administration|Service Manager]]|[[:Category:Service Manager Administration|Index]]}}
{{DISPLAYTITLE:Service Manager Administration}}
{{Bluebanner|[[Main Page|Home]] > [[Configuration]] > [[Service Manager Administration|Service Manager]] > Administration|[[:Category:Service Manager Administration|Index]]}}
{|style="width: 100%"
{|style="width: 100%"
|- valign="top"
|- valign="top"
|style="width:73%"|
|style="width:73%"|
==Introduction==
==Introduction==
A variety of filters let you control the information displayed in the Request List and can be used to quickly locate requests.  The options for filtering are represented by a number of buttons in the Request List Toolbar.  The active filter can be determined by which filter buttons are colored grey.  
The Configuration options allow you to define how certain areas of Service Manager work including setting up your Service Desk, Relationships between different Service Manager entities, Sub-statuses, and default settings for requests.
|style="width:5%"|
|style="width:5%"|
|
|
|style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"|
|style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"|
== Related Articles ==
== Related Articles ==
:* [[Global Search for Requests ]]
:* [[Service Manager|Service Manager]]
:* [[Global_Search_for_Requests#Quick_Request_Search|Quick Request Search]]
|}
|}


[[Category:Service Manager Administration]]
<!-- ************************************************ Cards ****************************************** -->
{|cellspacing="10"
|-
<!-- *****************************************  ROW 1  ****************************************************** -->
 
| style="width:250px;border:2px solid #AAA; padding:1em;" |
[[File:ServiceDeskCard.png|225px|center|link=https://docs.hornbill.com/servicemanager-config/administration/service-desk]]
| style="width:250px; border:2px solid #AAA; " |
[[File:SubStatusCard.png|300px|center|link=https://docs.hornbill.com/servicemanager-config/administration/request-sub-statuses]]
| style="width:250px; border:2px solid #AAA; padding:1em;" |
[[File:SMRelationshipsCard.png|225px|center|link=https://docs.hornbill.com/servicemanager-config/administration/service-manager-relationships]]
 
|-
 
<!-- *******************************************  ROW 2  **************************************************** -->
 
| style="width:250px; border:2px solid #AAA; padding:1em;" |
[[File:AssessmentCard.png|250px|center|link=https://docs.hornbill.com/servicemanager-config/administration/assessment-levels]]
| style="width:250px;border:2px solid #AAA; padding:1em;" |
[[File:RequestSettingsCard.png|250px|center|link=https://docs.hornbill.com/servicemanager-config/administration/request-settings]]
| style="width:250px;border:2px solid #AAA; padding:1em;" |
[[File:ScheduleRequestCard.png|300px|center|link=https://docs.hornbill.com/servicemanager-config/administration/scheduled-requests]]
|}
[[Category:HDOC]]

Latest revision as of 21:28, 12 April 2024

Home > Configuration > Service Manager > Administration Index

Introduction

The Configuration options allow you to define how certain areas of Service Manager work including setting up your Service Desk, Relationships between different Service Manager entities, Sub-statuses, and default settings for requests.

Related Articles

ServiceDeskCard.png
SubStatusCard.png
SMRelationshipsCard.png
AssessmentCard.png
RequestSettingsCard.png
ScheduleRequestCard.png
Retrieved from "https://wiki.hornbill.com/index.php?title=Service_Manager_Config&oldid=32354"