Hornbill Solution Center: Difference between revisions
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{{TOP}} | {{TOP}} | ||
==Subscription== | ==Subscription== | ||
Get a view of all your subscription information for Hornbill. This includes storage, mailboxes, users, and applications. Also available here is the ability to create a Passcode for Hornbill Support. | |||
====Usage==== | ====Usage==== | ||
View your usage dashboard to see your | View your usage dashboard to see your | ||
Line 61: | Line 61: | ||
:* Shared Mailboxes | :* Shared Mailboxes | ||
:* Instance Storage Usage Monthly / Daily | :* Instance Storage Usage Monthly / Daily | ||
Storage is divided into two main areas. | |||
{{bullet1|Database Usage|The amount of space used directly within the database.}} | |||
{{bullet1|Disk Usage|The amount of storage used by items such as images and emails.}} | |||
Users within Hornbill are divided into two types | |||
{{bullet1|Users|Users that have a Collaboration subscription and are available to be included in app subscriptions. The number of Users cannot exceed the number of available subscription licenses}} | |||
{{bullet1|Basic Users|Users that are registered without a subscription. These users will have access to the Employee Portal but they can't be added to an application subscription. There is no limit to the number of Basic Users.}} | |||
[[file:usageDashboard.png|700px|border|link=]] | [[file:usageDashboard.png|700px|border|link=]] | ||
====Application Subscriptions==== | ====Application Subscriptions==== | ||
View a list of all the applications that you have | View a list of all the applications that you have subscribed to. | ||
{{bullet1|Application|Name of the application that is installed and available in Hornbill}} | |||
{{bullet1|Version|The version that is currently installed in Hornbill.}} | |||
{{bullet1|Install Date|The date on which the application was originally installed.}} | |||
{{bullet1|Subscriptions|The number of subscribers currently subscribed to the app. Subscriptions listed as '''Unlimited''' are app that do not require additional subscriptions and are available to all Collaboration subscribers.}} | |||
[[File:ApplicationSubscriptions.png|right|350px|link=https://wiki.hornbill.com/images/8/84/ApplicationSubscriptions.png]] | |||
====Contacts==== | ====Contacts==== | ||
See the list of your key contacts that are registered with Hornbill | See the list of your key contacts that are registered with Hornbill | ||
====Billing==== | ====Billing==== | ||
====Support==== | ====Support==== | ||
Support Passcodes | |||
[[File:Hornbill_Configuration_Solution_Centre_Your_Usage.PNG|right|300px]] | |||
Support Passcodes have been designed to allow Customers to grant temporary access to their Instance should this be needed for Support to investigate an open issue. | |||
A Passcode will be generated against a particular User, allowing the Support Team Member the ability to investigate behaviour with the same access level as the User experiencing the issue. | |||
=== Generating a Support Passcode to enable Hornbill Support to access your Instance === | |||
<!-- {{#ev:youtube|6_AkMMTAndc|350|right}} --> | |||
Passcodes are Generated via the ''Your Usage'' page in the ''Hornbill Configuration'' section | |||
# Click on the ''Hornbill Configuration cog'' in the bottom left of the screen | |||
# Select '''Hornbill Solution Center''' from the dropdown list | |||
# Under the Subscription category select '''Your Usage''' | |||
# Select the '''Support''' tab | |||
# Click on the Generate Support Passcode button | |||
# In the popup | |||
## Select the User you wish the Passcode to be generated against | |||
## Select the duration of the passcode (from 1 to 72 hours) | |||
## Record a note of the purpose for generating the passcode | |||
## Click the Generate button | |||
# The Passcode will be displayed | |||
Notes: | |||
* Once this dialog is dismissed, you cannot retrieve this Passcode. | |||
* Generating a new Passcode will automatically revoke the any existing Passcode | |||
* If there is an active Passcode the Revoke current access code button will active | |||
Clicking this will revoke access for the current Passcode. | |||
===Latest Changes=== | ===Latest Changes=== | ||
===Road Map Library=== | ===Road Map Library=== |
Revision as of 00:06, 30 November 2022
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