Workspaces

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Introduction A Workspace is a place where you can bring together a group of Users to collaborate around a common topic. Workspaces are made up of Posts and Comments on it's activity stream. You can set up a workspace about any relevant theme that you want to share with others in your organisation.

Related Articles Searching Workspaces News Feed Activity Streams Managing Workspaces Automating Posts and Comments to Workspaces

Creating a Workspace

You can create a workspace using the link above the Workspaces List, which you can get to from the Workspaces option from the Collaboration menu item in the Navigation Bar. You can add other co-workers as members when you set up a workspace. After set up, other Co-workers can join the workspace if it is a public workspace, or if you created the workspace, you can add them directly yourself.

Types of Workspaces

Depending on the content of a Workspace, you are able to select a workspace Type in order to control who has access.

• Public

A Public workspace is visible to everyone. It appears in the list of Public Workspaces, and you can see what people have posted in it, and who are members. Anyone can join a Public workspace.

• Private

Private workspaces are only visible to members. It only appears in a list of workspaces if you are a member. You cannot Join a Private workspace yourself - only the owner can add you as a member.

Any member of any workspace (Public or Private) can leave that workspace, except the owner, who can only leave by deleting the workspace.

Joining a Workspace as a Member

It is possible to join pubic workspaces from the workspaces list under the Home icon.

• Search the public workspaces and use the Join button
• Or click on the workspace and use the Join Workspace or Silently buttons.

• Choosing the Silently option will not add a post to the workspace announcing your membership, and existing members will not receive a notification to that effect.

Membership Properties

• Leaving workspaces

Choose to leave the workspace using the Leave Workspace button, or choose Silently if you don't want a post to be added to the workspace announcing you have left the workspace, and for other members to receive a notification to that effect.

• Notifications

As a member of the workspace you may wish to permanently or temporarily disable the receiving of notifications relating to posts and comments in the workspace. Select the Notifications Enabled button to disable notifications for this workspace, and select Notifications Disabled to re-enable them.

Workspace Buzz

Once you are a member of a workspace, either by joining yourself or by being added by a workspace owner you will be able to contribute to the workspace content. A workspace is another example of an activity stream and will provide it's members with the following functionality.

• Post

Review existing posts by other workspace members and submit posts of your own

• Questions

When adding a post, you can optionally choose to 'Ask a question', this will allow other members to provide answers to the question, and for the answers to be voted on, and if appropriate for you as the owner of the question, to flag one of the answers as the Posters choice which will pin that answer to the top of the submitted answers to your question

• Comments

Review comments on existing posts, and submit comments of your own

• Like

If you like a post or comment, tick the like button to show your positive reaction to it's content

Owners of workspaces can add Billboard Notices to the top of their workspaces, if they have news or information which they want to share with the workspace members. Billboard Notices can be configured by the owner under the Configure link.

Searching Workspaces

The Global Search Bar can be used to search for information held within all of the workspaces that you have access to. Advanced options are also available to select from in order to refine your searches. To perform a search on your workspaces, on the Global Search bar select Workspaces from the search options.

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Plug-ins

Service Manager

• Automating Posts and Comments to Workspaces

It is possible to automate the posting on and adding comments to workspaces from both the Hornbill Business Process Designer and from 3rd party tools using the Hornbill API's