Difference between revisions of "Workaround Action Item"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/workaround-action/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Workaround Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/workaround-action/]] | ||
| + | <!-- | ||
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
| − | __NOTOC__[[Main Page|Home]] > Service Manager | + | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > Workaround Action Item |
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{|style="width: 100%" | {|style="width: 100%" | ||
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== Related Articles == | == Related Articles == | ||
| − | + | :* [[Publish_Action_Item|Publish]] | |
| − | :* [[Service_Manager_Business_Process_Workflow#Access_Control|Access Control | + | :* [[Solutions_Action_Item|Solutions]] |
| + | :* [[Service_Manager_Business_Process_Workflow#Access_Control|Access Control]] | ||
|} | |} | ||
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* '''Solution''' - On creating the workaround text, any linked Incidents, or any Incidents which are linked in the future, will be presented with the workaround text as a possible solution to their Incident | * '''Solution''' - On creating the workaround text, any linked Incidents, or any Incidents which are linked in the future, will be presented with the workaround text as a possible solution to their Incident | ||
* '''Publish''' - The workaround text can optionally be included and visible to customers on the self service portals, if the Problem / Known Error is published, and the '''Include Workaround''' option is selected | * '''Publish''' - The workaround text can optionally be included and visible to customers on the self service portals, if the Problem / Known Error is published, and the '''Include Workaround''' option is selected | ||
| + | [[File:Solution_Action_Item_Image.png|right|400px]] | ||
| + | === Making the Workaround Available as a ''' Possible Solution''' for related Incidents === | ||
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As described above once the workaround text is saved, this will immediately be available for the Incident owners, of linked Incidents to review, and accept or reject as a solution to the Incident they own, | As described above once the workaround text is saved, this will immediately be available for the Incident owners, of linked Incidents to review, and accept or reject as a solution to the Incident they own, | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 18:11, 10 April 2024
This document can now be found at its new location in the Hornbill Document Library.
