View for future dates

Home > How To > Service Manager > Display Issues

Introduction Display queries are some of the most common queries raised by customers. Queries range from how to set up Routing Rules to Email delivery not happening. The following are some examples: Internet Explorer configuration when using Service Manager Hiding Unanswered questions View for future dates

Related Articles Internet Explorer configuration when using Service Manager Hiding Unanswered questions View for future dates Switch from Incident to Service Request

View for future dates

One of the more interesting queries raised around Views is how to create a view which shows future dates. Example: How do I create a view of tickets which are about to breach in x days. In other words, is there an option to create a view of calls which should really be resolved in the next x number of days. The answer to this has been illustrated in the image below:

The answer is the feature is already there. If you use the ‘before x days’ you could specify a view of requests which will breach in x days as shown below: