Difference between revisions of "View for future dates"
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| − | __NOTOC__[[Main Page|Home]] > Display Issues | + | __NOTOC__[[Main Page|Home]] > [[How To]] > [[:Category:How_To_-_Service_Manager|Service Manager]] > Display Issues |
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:* [[Hiding Unanswered questions|Hiding Unanswered questions]] | :* [[Hiding Unanswered questions|Hiding Unanswered questions]] | ||
:* [[View for future dates|View for future dates]] | :* [[View for future dates|View for future dates]] | ||
| + | :* [[Customer raising either Incident or Service Request|Customer raising either Incident or Service Request]] | ||
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One of the more interesting queries raised around Views is how to create a view which shows future dates. | One of the more interesting queries raised around Views is how to create a view which shows future dates. | ||
| − | Example: How do I create a view of tickets which are about to breach in x days, | + | Example: How do I create a view of tickets which are about to breach in x days. In other words, is there an option to create a view of calls which should really be resolved in the next x number of days. The answer to this has been illustrated in the image below: |
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[[File:requestList.png|700px]] | [[File:requestList.png|700px]] | ||
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The answer is the feature is already there. If you use the ‘before x days’ you could specify a view of requests which will breach in x days as shown below: | The answer is the feature is already there. If you use the ‘before x days’ you could specify a view of requests which will breach in x days as shown below: | ||
| − | [[File: | + | |
| + | [[File:requestList2.png|700px]] | ||
| + | [[Category:How To]][[Category:How To - Service Manager]] | ||
Latest revision as of 15:40, 20 June 2018
Home > How To > Service Manager > Display Issues
IntroductionDisplay queries are some of the most common queries raised by customers. Queries range from how to set up Routing Rules to Email delivery not happening. The following are some examples:
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View for future dates
One of the more interesting queries raised around Views is how to create a view which shows future dates. Example: How do I create a view of tickets which are about to breach in x days. In other words, is there an option to create a view of calls which should really be resolved in the next x number of days. The answer to this has been illustrated in the image below:
The answer is the feature is already there. If you use the ‘before x days’ you could specify a view of requests which will breach in x days as shown below:
