Difference between revisions of "Update Action Item"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/update-action/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Update Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/update-action/]] | ||
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{{Breadcrumb|[[Main Page|Home]] > [[Service Manager]] > Update Action|Service Manager}} | {{Breadcrumb|[[Main Page|Home]] > [[Service Manager]] > Update Action|Service Manager}} | ||
{{Section| | {{Section| | ||
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== Supported Content == | == Supported Content == | ||
=== Links and Embedded Content === | === Links and Embedded Content === | ||
| − | [[File:YouTubeActionUpdate.png|right|400px|thumb|<div align="center">'''Media can be embedded in the request timeline'''</div>]] | + | [[File:YouTubeActionUpdate.png|right|400px|thumb|link=https://wiki.hornbill.com/images/e/e3/YouTubeActionUpdate.png|<div align="center">'''Media can be embedded in the request timeline'''</div>]] |
The timeline of a request supports text, image, and embedded multimedia / hyperlinks. Simply cut and paste the content, or link you wish to share in the content box. Examples include: | The timeline of a request supports text, image, and embedded multimedia / hyperlinks. Simply cut and paste the content, or link you wish to share in the content box. Examples include: | ||
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::* '''Email Template Setting''' | ::* '''Email Template Setting''' | ||
::: If you want to create a new email template for this purpose, update the [[System Settings|system setting]] '''guest.app.requests.notification.emailTemplate.customerTimelineUpdate''' with the name of the new email template. | ::: If you want to create a new email template for this purpose, update the [[System Settings|system setting]] '''guest.app.requests.notification.emailTemplate.customerTimelineUpdate''' with the name of the new email template. | ||
| − | ::* '''Email Notification Setting'''. | + | ::* '''Email Notification Setting'''. |
| + | ::: This setting '''guest.app.requests.notification.emailMailbox''' defaults to ''helpdesk'' on installation. This needs to be changed to the name of the mailbox that you wish to use for notifications from Service Manager. | ||
::* '''Notify Customer''' | ::* '''Notify Customer''' | ||
::: Enable the '''''Notify Customer''''' option on the [[Services_Request_Configuration#Incident_Configuration|Request Action configuration]] | ::: Enable the '''''Notify Customer''''' option on the [[Services_Request_Configuration#Incident_Configuration|Request Action configuration]] | ||
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{{infobox|Updating linked requests is a one way update. If updates are made on the updates in the linked requests, the originating request will not have visibility of these comments.}} | {{infobox|Updating linked requests is a one way update. If updates are made on the updates in the linked requests, the originating request will not have visibility of these comments.}} | ||
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| − | + | [[Category:HDOC]] | |
| − | [[Category: | ||
Latest revision as of 22:41, 1 February 2024
This document can now be found at its new location in the Hornbill Document Library.
