Update & Collaborate on Requests

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Introduction

Service Manager Mobile allows Co-workers to view the timeline (audit trail) for each request they have the rights to view. This is useful for understanding what has happened on the request so far. The Co-workers also have the following options available from the timeline to update the request.

• Add a Comment to an existing request post
• Add a new Post to the request timeline
• Upload or take & upload a picture to the request timeline