Difference between revisions of "Troubleshooting issues occurring during the setup process"
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In the event that problems occur during the setup process. These are some of the problems that have been encountered, and the solutions to them. | In the event that problems occur during the setup process. These are some of the problems that have been encountered, and the solutions to them. | ||
| − | # The credential window and the consent window are endlessly presented. | + | # The credential window and the consent window are endlessly presented.<p>''Description:'' After connecting the keysafe entry to the desired email account, and the admin consenting to the operation, Microsoft once again asks for the desired email address and the consent. The whole operation is repeated once again.<p>To solve this issue, the following steps are suggested: |
| − | # No emails are being received, and the following error always appears in the EspMailImporter.log. | + | ## Ensure that the "Hornbill Office365 Mail Connector" is not present in the list of Enterprise Application |
| + | ## Temporarily connect the keysafe entry to a global admin account with an empty mailbox. | ||
| + | ## Setup the IMAP4/POP3 email service with the global admin account. | ||
| + | ## Ensure that the email can get into the mailbox. | ||
| + | ## Once successful, revoke the keysafe entry and connect to the desired email address. | ||
| + | ## Setup the all the necessary connectors as they should now be properly enabled. | ||
| + | # No emails are being received, and the following error always appears in the ''EspMailImporter.log''.<p>''Description:'' | ||
Revision as of 22:28, 17 June 2022
In the event that problems occur during the setup process. These are some of the problems that have been encountered, and the solutions to them.
- The credential window and the consent window are endlessly presented.
Description: After connecting the keysafe entry to the desired email account, and the admin consenting to the operation, Microsoft once again asks for the desired email address and the consent. The whole operation is repeated once again.
To solve this issue, the following steps are suggested:
- Ensure that the "Hornbill Office365 Mail Connector" is not present in the list of Enterprise Application
- Temporarily connect the keysafe entry to a global admin account with an empty mailbox.
- Setup the IMAP4/POP3 email service with the global admin account.
- Ensure that the email can get into the mailbox.
- Once successful, revoke the keysafe entry and connect to the desired email address.
- Setup the all the necessary connectors as they should now be properly enabled.
- No emails are being received, and the following error always appears in the EspMailImporter.log.
Description: