Troubleshooting Single Sign On
Hornbill's Single Sign On implementation is design to present you with helpful error messages in situations where something may not be quite right. This page outlines the common scenarios and what to do to overcome them.
I can no longer access Hornbill
A common symptom of the error message below is the expiry or renewal of an ADFS Server signing certificate. By default, the ADFS AutoCertificateRollover property is set to true so the certificates could change without any direct action.
This can be rectified by supplying the new certificate key for the Hornbill SSO Profile. Please contact the security or administration team within your company to request for a refreshed ADFS Server certificate key.
In the example below, clicking on + icon under Certificates section allows you to supply a new ADFS signing certificate. This can be achieved through the Admin Tool:
- Admin Tool > System > Security > SSO Profile (e.g. https://admin.hornbill.com/instance-name/security/profiles/)
As a general principle, we advise that the team responsible for security or administration within your company can schedule a task to update the Hornbill SSO profile with the new certificates, prior to the expiry of them.
Please refer to "Related Articles" in this page for information relating to Hornbill SSO Profiles.