Hornbill How To: Switch Between Progressive Captures

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Introduction Hornbill allows administrators to switch between Progressive Captures at any point within the workflow. This is typically facilitated through Catalog Items, and can be useful for a number of reasons for example: Ability to use a combination of generic (default) and specific Progressive Capture question sets in a single flow The opportunity to use smaller, more granular flows that are easier to build, edit an maintain Flexibility to switch to defined, or variable Progressive Captures For full information on how to configure the various areas discussed, please select the relevant links from the "Related Articles" section

Related Articles Service Manager Self Service Services Request Configuration Progressive Capture Workflow Progressive Capture Designer Service Manager System Settings

Switch Capture and Catalog Items

The video below explains why as an administrator you may want to switch from one Progressive Capture to the next, the key concepts of a Default Progressive Capture, a Catalog Specific Progressive Capture, and how to use and configure the Switch Capture Node when building the workflow in the Admin Tool