Difference between revisions of "Switch Between Progressive Captures"
Jump to navigation
Jump to search
| (5 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
| − | {{DISPLAYTITLE:Hornbill How To: Switch Between | + | {{DISPLAYTITLE:Hornbill How To: Switch Between Intelligent Captures}}__NOTOC__ |
<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
| − | __NOTOC__[[Main Page|Home]] > [[How To]] > [[:Category:How_To_-_Service_Manager|Service Manager]] > Switch | + | __NOTOC__[[Main Page|Home]] > [[How To]] > [[:Category:How_To_-_Service_Manager|Service Manager]] > Switch Between Progressive Captures |
</div> | </div> | ||
| Line 12: | Line 12: | ||
* The opportunity to use smaller, more granular flows that are easier to build, edit an maintain | * The opportunity to use smaller, more granular flows that are easier to build, edit an maintain | ||
* Flexibility to switch to defined, or variable Progressive Captures | * Flexibility to switch to defined, or variable Progressive Captures | ||
| + | * When switching captures the UI for the analyst is smooth as you are linking one process to another not replacing one with another | ||
| + | * The ability to return / revisit the forms in the initial capture flow, once you have switched or linked to a second process capture flow in order to change values / choices or even change which progressive capture to switch / link too. | ||
| + | * You don't need to include the same forms in both Progressive Captures, for example the Customer Search form could just be used in the initial progressive capture, and removed from the catalog item progressive capture (obviously if it already exists it will simply be ignored). | ||
For full information on how to configure the various areas discussed, please select the relevant links from the "Related Articles" section | For full information on how to configure the various areas discussed, please select the relevant links from the "Related Articles" section | ||
| Line 23: | Line 26: | ||
:* [[Services Request Configuration]] | :* [[Services Request Configuration]] | ||
:* [[Progressive_Capture_Workflow|Progressive Capture Workflow]] | :* [[Progressive_Capture_Workflow|Progressive Capture Workflow]] | ||
| − | :* [[ | + | :* [[Intelligent Capture Designer]] |
:* [[Service_Manager_Settings|Service Manager System Settings]] | :* [[Service_Manager_Settings|Service Manager System Settings]] | ||
|} | |} | ||
| Line 33: | Line 36: | ||
| − | + | [[Category:Videos]][[Category:How To]][[Category:How To - Service Manager]] | |
Latest revision as of 20:59, 20 February 2024
Home > How To > Service Manager > Switch Between Progressive Captures
IntroductionHornbill allows administrators to switch between Progressive Captures at any point within the workflow. This is typically facilitated through Catalog Items, and can be useful for a number of reasons for example:
For full information on how to configure the various areas discussed, please select the relevant links from the "Related Articles" section |
Related Articles |
Switch Capture and Catalog Items
The video below explains why as an administrator you may want to switch from one Progressive Capture to the next, the key concepts of a Default Progressive Capture, a Catalog Specific Progressive Capture, and how to use and configure the Switch Capture Node when building the workflow in the Admin Tool