Hornbill How To: Email

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The following is a complete list of the Email "How To" guides, hints, tips and videos that have been created to aid in the configuration and usage of the system.

Related Articles Routing Rules - Call Logging Routing Rules - Email updates from customer via email or via the portal Routing Rules not working Summary not being populated in emails

Summary not being populated in emails

This issue occurs when the BPM’s Email Customer Node is triggered before the summary is populated on the call. To avoid this either amend the BPM configuration to have the email node after the summary is updated or amend the template to display the summary or not using ESP variables - a new functionality introduced recently and explained in more detail on our wiki:

https://wiki.hornbill.com/index.php/Email_Template_Variables