Your customers rely on you to be there when they need you. Why would you expect any less from us?
Our support team is there to ensure your Hornbill experience is as smooth and trouble-free as possible. With over two decades of experience in designing and developing customer service solutions, we understand better than most what excellent service means.
We aim to keep our support as flexible as our products. As the products are so easy to use, we believe that paying for support should be optional. Of course, should you feel that you would like the assistance of Hornbill professionals there are several options available to you.
The Essential Success Plan provides an essential level of support and is included as part of your subscription to the Hornbill service.
The Premier Success Plan provides a comprehensive level of support over and above that provided in the Essential Success Plan and is subject to an additional charge and contingent on the customer subscribing to the Hornbill service.
The Concierge Success Plan provides a customisable and comprehensive level of support over and above that provided Premier Success offering and is subject to an additional charge and contingent on the customer subscribing to the Hornbill service.