Subscribers

It is possible to subscribe customers to a service based on various organisation groups. The default position for a service is that all customers will be entitled to use the Service. Through the Administration console, you can define your own organisational groups and once defined these groups and a number of default subscription options will be available through the Subscribers drop down menu. Subscription option types: Company - Use this option to subscribe all internal customers to the Service Department - Use this option to subscribe defined Departments to the Service Team - Use this option to subscribe defined Teams to the Service General - Use this option to subscribe a defined organisational group to the Service User - Use this option to subscribe individual internal users to the Service Contact Organization - Use this option to subscribe specific external organizations to the Service Individual Contacts - Use this option to subscribe individual contacts to the service All Contacts - Use this option to subscribe all defined contacts to all supported external organizations to the Service Note :- Department, Team and General options will only appear in the drop list once they have been defined in the Administration console. These can be defined under the Users, Roles & Organisations menu and the Organisation option.