Difference between revisions of "Subscribers"
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Through the Administration console, you can define your own organisational groups and once defined these groups and a number of default subscription options will be available through the Subscribers drop down menu. | Through the Administration console, you can define your own organisational groups and once defined these groups and a number of default subscription options will be available through the Subscribers drop down menu. | ||
− | ==Subscription | + | ==Subscription Option Types== |
* Company - Use this option to subscribe all internal customers to the Service | * Company - Use this option to subscribe all internal customers to the Service |
Revision as of 09:39, 14 July 2017
Home > Service Manager > Services > Service Details > Subscribers
IntroductionIt is possible to subscribe customers to a service based on various organisation groups. The default position for a service is that all customers will be entitled to use the Service. |
Related Articles |
Administration
Through the Administration console, you can define your own organisational groups and once defined these groups and a number of default subscription options will be available through the Subscribers drop down menu.
Subscription Option Types
- Company - Use this option to subscribe all internal customers to the Service
- Department - Use this option to subscribe defined Departments to the Service
- Team - Use this option to subscribe defined Teams to the Service
- General - Use this option to subscribe a defined organisational group to the Service
- User - Use this option to subscribe individual internal users to the Service
- Contact Organization - Use this option to subscribe specific external organizations to the Service
- Individual Contacts - Use this option to subscribe individual contacts to the service
- All Contacts - Use this option to subscribe all defined contacts to all supported external organizations to the Service
Note :- Department, Team and General options will only appear in the drop list once they have been defined in the Administration console. These can be defined under the Users, Roles & Organisations menu and the Organisation option.