Difference between revisions of "Structure Service Level Management"
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Latest revision as of 20:58, 8 February 2024
Home > How To > Service Manager > Structure Service Level Management
IntroductionThis How To provides you with a high level overview of how Service Level Management is structured within Hornbill, and some of the reasons you may use it and how. For full information on how to configure the various areas discussed, please select the relevant links from the "Related Articles" section |
Related Articles |
Service Level Management Structure
Service Level Management in Hornbill offers a huge amount of flexibility to ensure that the correct targets are applied to the correct request - all based on a number of specific criteria. The following video gives an overview of how this works, and some ideas on how you may choose to utilise this functionality on your instance.