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:* [[Service Manager Priorities|Setting Up Priorities]] ...nually added as part of an assessment stage. The Escalate Action lets you set the initial Priority Level or change it at a later point in the life of a r

The free Hornbill 30 Day Trial and Switch-On service are designed to set up a baseline system, which if you choose to subscribe, will form the foundati ...hould you decide to subscribe). These are optional, and Hornbill will draw up a Statement of Work for you separate to the Switch-On if agreed.

...r of areas that can be covered in your free trial. You may not need to set up and configure every single area - but the content will provide an idea of s ...uency, driven from LDAP. Hornbill provide full documentation and basic set up advice from a Product Specialist (if necessary)

...report highlighting any new incidents raised or closed during the week and up to the minute progress reports on anything outstanding and SLA performance ...s applied to the Customer Success Manager portion of Hornbill Concierge of up to a maximum of 0.5 days a week or approx 2 days a month.

...ow that causes the connection to fail if the connection is encrypted. Only set this to true if your SQL Server has been patched accordingly. ...extended) information from the ServiceNow application data. This is broken up in to numbered elements, for ease of reading and updating.

...hold the Request Id of the request that is using this BPM. This should be set to ''Auto''}} ...hold the Request Id of the request that is using this BPM. This should be set to ''Auto''}}