Uploads by Danielr

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Date Name Thumbnail Size Description Versions
09:39, 29 April 2022 Reactivateuserbutton.png (file) 289 bytes   2
09:40, 29 April 2022 Archiveuserbutton.png (file) 319 bytes   2
09:40, 29 April 2022 Suspenduserbutton.png (file) 327 bytes   2
09:41, 29 April 2022 Deleteuserbutton.png (file) 369 bytes   2
09:42, 29 April 2022 Csvuploadusersbutton.png (file) 397 bytes   2
09:33, 29 April 2022 Createnewuserbutton.png (file) 1 KB   2
10:40, 28 September 2015 SM menu icon.PNG (file) 1 KB Service Manager Navigation Menu Icon 1
10:53, 28 September 2015 SM Add New Priority.png (file) 1 KB Click to begin creating a new priority 1
10:52, 30 June 2022 Organisation breadcrumb.PNG (file) 2 KB   2
14:59, 7 October 2015 SM Escalations Assign.PNG (file) 2 KB Assign Escalation Action 1
14:59, 7 October 2015 SM Escalations Add to Board.PNG (file) 3 KB Add to board Escalation Action 1
11:55, 23 April 2019 User Type.PNG (file) 3 KB   1
22:15, 8 August 2015 SM Deleting a Service.png (file) 5 KB To delete a Service, click the trashcan icon that appears on hover. 1
15:10, 1 May 2018 User Status.PNG (file) 5 KB Determining the user account status and when the user status should be set. 1
14:58, 7 October 2015 SM Escalations Send Reminder.PNG (file) 5 KB Send Reminder Escalation Action 1
15:39, 2 March 2018 Plus.png (file) 6 KB   1
11:00, 3 July 2019 Upload IDP Meta Data.PNG (file) 6 KB   1
10:53, 28 September 2015 SM Create Priority.png (file) 6 KB Create Priority Pop Up 1
15:14, 1 May 2018 User Site.PNG (file) 6 KB Associating a site to a user through Site Lookup 1
10:10, 20 December 2017 PortalAccountsCard.PNG (file) 6 KB   1
19:52, 30 August 2015 New Asset Type Button.PNG (file) 6 KB Click on the "+ New Asset Type" button to begin creating your New Asset Type. 1
10:54, 3 July 2019 EnablingSSOProfiles.PNG (file) 7 KB   1
10:10, 20 December 2017 GuestAccountsCard.PNG (file) 7 KB   1
10:08, 20 December 2017 CustomiseCustomerPortalCard.PNG (file) 7 KB   1
10:11, 20 December 2017 PortalTranslateCard.PNG (file) 7 KB   1
11:34, 28 September 2015 SM Move Priority.png (file) 7 KB   2
15:12, 1 May 2018 User Roles.PNG (file) 7 KB Associating one or more roles to a user 1
10:09, 20 December 2017 CustomiseServicePortalCard.PNG (file) 7 KB   1
09:40, 2 May 2018 Data Import Configurations.PNG (file) 7 KB   1
22:01, 8 August 2015 SM Menu Services.png (file) 7 KB Image showing the Service Manager menu with the Services menu item selected 1
08:28, 2 July 2019 Changeownershipcard.PNG (file) 8 KB   1
11:59, 21 August 2019 Admin Menu.PNG (file) 8 KB   1
10:09, 20 December 2017 GuestAccountTemplatesCard.PNG (file) 8 KB   1
10:07, 20 December 2017 PortalAdvancedSettingsCard.PNG (file) 8 KB   1
11:40, 29 April 2022 Sites Manage.png (file) 8 KB   2
22:03, 8 August 2015 SM Design New Service.PNG (file) 8 KB Image showing the "Design New Service" button on the top right of the Services page. Click this to begin creating a Service. 1
21:12, 19 October 2015 Search and Associate Users.png (file) 8 KB   1
22:05, 8 August 2015 SM New Service Details.PNG (file) 9 KB The Service Details section of the new Service form. The fields have been completed with examples. 1
15:37, 2 October 2015 SM Service Levels main.png (file) 9 KB   1
21:17, 30 August 2015 Deleting an Existing Asset Type.PNG (file) 9 KB The Trash Can Icon appears to the right of the Asset Type on hover. 1
10:31, 30 June 2022 Associating users to a group.PNG (file) 9 KB   1
15:13, 1 May 2018 User Image.PNG (file) 10 KB Associating an image to a Hornbill User account 1
12:02, 21 August 2019 Admin Menu Items.PNG (file) 10 KB   1
22:10, 8 August 2015 SM Service Business Processes.PNG (file) 10 KB The Business Process section of the new Service form. In this section, workflows are associated to the Service. The associated workflow will be initiated when the particular request type is logged using this Service. 1
09:34, 4 January 2019 Create New SSO Profile.PNG (file) 11 KB   1
16:06, 30 June 2016 SMART Host Details.PNG (file) 12 KB Shows the fields required when configuring a SMART Host as an outbound mail route. 1
11:12, 28 September 2015 SM Create New Priority.png (file) 12 KB Creating a New Priority 1
19:51, 30 August 2015 Creating a New Asset Type 1.PNG (file) 12 KB The first step in creating a new Asset Type is to select an Asset Class and specify the name and description of the new Asset Type. 1
09:38, 4 January 2019 URL or XML.PNG (file) 12 KB   1
19:36, 19 October 2015 New Organisation Form.png (file) 13 KB Complete the form with the details of your new Group 1
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