Difference between revisions of "Solutions Action Item"

Latest revision as of 22:42, 1 February 2024

This document can now be found at its new location in the Hornbill Document Library.

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+This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/solutions-action/ Hornbill Document Library].
+[[file:hornbill-document-library.png|Solutions Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/solutions-action/]]
+<!--
 <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">
 __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Incident Requests]] > Solutions
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 == FAQs ==
+{{#ev:youtube|b5eYJA8i1bs|300|right}}
 If an FAQ has been published against the same Service as the request is associated to and that FAQ has the visibility set to ''Service Desk'', these FAQs will be visible on the Solution Action under the FAQ tab.
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 :* '''Resolve using a solution'''
 :: The Solution text is copied into the '''Resolution''' text box and is ready for the Incident Owner to resole the Incident, if a Solution is accepted.
-[[Category:Service Manager]]
+-->
+[[Category:HDOC]]