Difference between revisions of "Software Asset Management"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/asset-management/software-asset-management Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Software Asset Management|link=https://docs.hornbill.com/servicemanager-user-guide/asset-management/software-asset-management]] | ||
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==Introduction== | ==Introduction== | ||
| − | Import and view installed | + | Import and view the installed software on our devices. Ratify installed software against license records held across all your vendors. |
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== Related Articles == | == Related Articles == | ||
| − | :* [[Asset_Data_Import_Tool]] | + | :* [[Asset_Data_Import_Tool|Asset Data Import Tool]] |
| + | :* [[IT_Operations_Management|ITOM]] | ||
:* [[Manage Assets]] | :* [[Manage Assets]] | ||
:* [[Asset Types]] | :* [[Asset Types]] | ||
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== Roles == | == Roles == | ||
| + | [[File:SAM_Menu_Option.png|right|300px]] | ||
| + | |||
| + | * Software Asset Management User - Needed to view the Software Asset Management views | ||
| + | * Asset Management Admin - Needed to enable the '''Installed Software''' accordion view for required Asset Types | ||
| + | |||
| + | <br> | ||
| + | <br> | ||
| + | <br> | ||
| + | <br> | ||
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| + | == Import Installed Software - List == | ||
| + | |||
| + | Import installed software from devices from third-party discovery solutions using the [[Asset_Data_Import_Tool]], or directly from the Hornbill ITOM App using the scheduled '''Asset Import''' job; do this for managed devices once discovered through the Hornbill ITOM app (ITOM is a subscribable App, separate to the Service Manager App). | ||
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| + | == View Installed Software == | ||
| + | [[File:SAM_List_View.png|right|600px]] | ||
| + | Software installed on devices in your estate - Once installed software is imported against your hardware assets, the list will show all software with the following: | ||
| + | |||
| + | * Vendor | ||
| + | * Product | ||
| + | * Version | ||
| + | * Installs - The count of the number of devices the software is installed on | ||
| + | * Software Assets - The count of any corresponding Software Asset Records | ||
| + | * Actions - Hover over the column to manually create a corresponding Software Asset Record in the CMDB (to record license count, type, date information) | ||
| + | |||
| + | Use the '''Vendor''' drop down to filter the installed software list, to only that vendor's products | ||
| + | |||
| + | === View which Devices Software is Installed On === | ||
| + | |||
| + | Highlight a software product in the list, to view the right hand side panel, which will show: | ||
| + | |||
| + | * Product Information | ||
| + | * Installed On - which devices the software product is installed on | ||
| + | * Matching Software Assets - Any existing asset records of type '''Software Asset''' which match the software product | ||
| − | + | [[File:SAM_Add_Product_View.png|right|500px]] | |
| + | === Add Corresponding Software License Product === | ||
| − | + | If you don't hold a corresponding Software Asset Record for the installed software, you can manually add one, by hovering over the '''Actions''' column for the corresponding software product in the list, and choose '''+ New Asset''' | |
| − | == | + | <br> |
| + | <br> | ||
| + | <br> | ||
| + | <br> | ||
| + | <br> | ||
| + | <br> | ||
| + | == View Installed Software per Device == | ||
| + | [[File:SAM_Per_Device.png|right|400px]] | ||
| + | For Asset Types created under the '''Computer System''' and, or '''Mobile Device''' Classes, an Asset Administrator can enable the: | ||
| − | + | * '''Installed Software Information''' accordion section from the '''Manage Asset Types''' menu option. | |
| − | + | This will expose the Installed Software Information accordion section on any Asset Records, of that '''Asset Type'''. | |
| + | Data displayed: | ||
| + | * Software Product | ||
| + | * Vendor | ||
| + | * Version | ||
| + | * When Installed | ||
[[Category: Service Manager]] | [[Category: Service Manager]] | ||
| + | --> | ||
| + | [[Category: HDOC]] | ||
Latest revision as of 21:17, 26 April 2024
This document can now be found at its new location in the Hornbill Document Library.
