Slack

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Introduction

Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams.

Keep your Slack teams up to date with what is happening in Hornbill and tickets in real time with Hornbill iBridge

Options

Using the Integration Call in your business processes you can do the following with Slack

Channels

Create, update and Archive Channels, Add Users, and Get Channel information

Chat

Post, Update, Reply and Delete Messages

Groups

Create, Update, Close and Archive Groups

Pins

Pin Messages and remove Pins

Reminders

Create, Complete and Delete Reminders

Users

Get User info

Config

Configure your Slack account authentication in KeySafe in order to use the Slack option above.

In the admin console > System > Security > KeySafe

Select on + and select Slack
Give the Slack KeySafe a Title (this is the name / identifier for the Slack account as you will see it when using the Integration Call node in your business process)
Optionally add a description
Select Create Key to save

Once the Key is created, you will need to connect to Slack and your account, in order to authorize the Hornbill App to perform the above options.

Select Connect

You will be redirected to Slack in a pop up window, where you will be required to login to your Slack account, and then you will be prompted to review the option you are authorising the Hornbill App to be allowed to perform with the chosen Slack account, read and then select Authorize

Right your all set

==Example==

In this example, we will choose and configure the Slack account to which we want to post a message. We'll need to specify using KeySafe the Slack account and authentication details and authorize the Hornbill app to utilize this Slack account.

Through the business process designer we can then use the Integration Call node to decide where and how often we want to utilize the Slack integration, configuring the input parameters on each occasion, allowing if required the use of different Slack Accounts via different KeySafe configurations and different messages through the specific input parameters on each Integration Call node.

In this example we will simply use one Slack account, and define the message, and channel to post to including variables from the request the business process is running against.

Finally we'll use an output parameter to write the URL of the Slack Channel to the timeline of the request, this is not a required step but is useful for demonstration purposes or even to act as an audit trail.